Prices:
All prices are subject to change without notice.
Short Shipment:
Any claims on short shipped parts must be made direct to Brown Industries Motorsports Pty LTD within 10 days of purchase.
Warranty:
Brown Industries guarantees the goods and services we sell are of acceptable quality, match the description or part number requested, are fit for their intended purpose & will have any manufacturer warranties honoured.
If a part or service we sell fails to meet a guarantee, we will provide a ‘remedy’- and attempt to put right the fault, deficiency or failure. All parts must be fitted by a qualified & licenced Motorcycle Mechanic. Warranty will be voided if fitted by an “enthusiast” or “backyard mechanic”.
All warranty will be voided if the part has been disassembled or tampered with. Warranty does not cover damaged caused by improper installation, negligence, alteration or misuse. All inspections must be completed by Brown Industries Motorsports Pty LTD.
Our Brown Industries guarantee is limited to repair or replacement of defective parts and the course of action will be determined solely by Brown Industries.
Chrome & Painted finishes, are guaranteed to be free of defects when they leave our store – All finishes pass a final inspection & are signed off prior to dispatch. Aftersales Care & maintenance of Chrome or Painted finishes is the responsibility of the end consumer.
No warranty is given regarding the compatibility of the product with other products or equipment.
The Customer is responsible for any labour charges involved in removing and replacing a defective part and for any shipping charged to return the defective part to Brown Industries.
In some Instances, Manufacturer warranties will require the goods to be returned freight pre-paid by the Consumer direct to the manufacturer.
Our products are intended for custom applications and dressing material, exclusively for displays and show rooms. It is the responsibility of the user to determine the sustainability of our products for his or her use. The user shall assume all legal, personal injury risk and liability and all other obligations and risks associated therewith. People seeking to modify their motorcycles for road use must use the services of a consulting engineer to ensure the vehicle remains compliant with Australian Design Rules.
Warranty represents and warrants to the original purchaser and the original invoice must be provided in order to proceed in any warranty claims. Full Retail price must be paid in order to receive warranty.
Returns:
As per Australian Competition & Consumer Commission – we are not required to give refunds, credits or exchanges under the following conditions:
1. When no proof of purchase is provided (original invoice)
2. When the fault or damage to the goods was caused by the customer
3. When the customer knew about the defect before purchase
4. When the customer has simply changed their mind or made an incorrect selection, – In some instances, given the order is less than $500.00 as an act of goodwill we may accept the item back for credit – A 20% restocking fee will apply where the goods are returned within 21 days – Returned goods must be resale-able as new – Damaged or Opened packaging will not be accepted
Retuned goods will not be accepted where the time frame exceeds 21 days.
Freight:
Our responsibility for freight, damage or loss ceases once goods leave our premises. Insurance will be dependent on the policy of the freight company used. We highly recommend having your parts shipped to an address that will have somebody home / present throughout the day eg. work place or a close relative. Depending on the freight company used packages may not be left if nobody is home and re-delivery fee of $30.00 AUD could be charged. Should a re-delivery fee be charged the customer will be invoiced & responsible for this amount.
